Step-by-step guide on issuing a customer refund:
- Enter the merchandise transaction page by clicking the transaction ID
- Click the “Refund” button at the bottom
- Input the refund amount, which can be either full or partial (For full refund, amount is equal to transaction amount)
Atome will refund to customer in 1-2 days and depending on bank's processing time it would take 10-15 business days for customer to receive the refund from us. Refund confirmation and details will be reflected on the “History” section on the right side of the page