Atome Card

Card Application and Delivery

• What is Atome card?
• Who can apply for Atome card?
• What documents do I need to provide when applying for an Atome card?
• How can I check the status of my application?
• When can I get an update on my application?
• What is the physical card delivery time?

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Card Feature

• How much spending limit in Atome App can I get?
• Can I increase my spending limit in Atome App?
• Do you charge any fee for Atome card?
• Can I use my Atome card abroad?
• Can I use my card for ATM Cash Advance?
• Can I transfer money from my Atome card to a bank account?

Transaction and Refund

• Why did my card transaction fail?
• How long can I receive my refund?
• How do I check my refund details?
• Will I still get a refund to my Atome card if the card has already been cancelled?

Bill and Statement

• How can I pay installments on Atome card bill?
• What does "Bill Amount" on my Atome Card statement refers to?
• When is my billing date?
• When is my payment due date?
• Can I pay earlier for installment amount/plan?

Card Management

• How to contact Atome card support?
• What if the card is expired?
• Can I block my Atome Card?

Card Payment

• Can I convert Atome Card transactions into 3-months installment?
• What is an overdue?
• What happens if my Atome card is overdue?
• How do I pay my bills?