We are very sorry to know that you are unable to make a purchase and that your account has been suspended. There are various reasons why an Atome account may be suspended:
Issues at User Identity Verification
1) If the card is not a government-issued identity card that is distributed and recognised by the country where you are a citizen or resident, and/or
2) If the Identification card is unclear or a scanned copy, and/or
3) If the full name on the identity card does not match with the full name on your registered Atome account.
Account security at risk
If we suspect that an account has been compromised, we may suspend it until it can be secured and restored to the account owner in order to reduce potentially malicious activity caused by the compromise.
Overdue payments
You may have overlooked your payments and as a result your account was temporarily suspended. Please make the necessary payments so that your account can be activated.
Technical issue
There could be rare occurrences of technical error from our end that could result in an account being suspended.
In order for us to investigate the cause of the suspended account, please submit a request with your name, registered phone number and registered email.
Why is my account being rejected/suspended? Why can't I make a purchase?
