The estimated processing time depends on the type of service:
- Prepaid services including Pulsa, Mobile Data, and PLN Prepaid take up to 1 business day after the transaction is completed.
- Postpaid services including PLN postpaid, PDAM, BPJS and Postpaid Phone Bill take up to 3 business days after the transaction is completed.
If the transaction is still Pending after the estimated processing time, please contact Customer Support (support@atome.id) for further assistance.