Recharge & Utilities Service

1. General Information

• What products are available under Recharge & Utilities?
• What is the Recharge & Utilities service?

2. How to Purchase & Make Payments

• How do I use the Recharge & Utilities service?

3. Fees & Terms

• Is there an admin fee for the Recharge & Utilities service?
• Is there a penalty fee if payment is made after the due date?

4. Transaction Status & Process

• How long does it take for my available limit to be restored?
• How long will a transaction with a Pending status take to process?
• What does the Pending status mean for Pulsa and Bill Payment transactions?

5. Transaction Issues

• What should I do if my payment is successful but the bill status has not been updated?
• What should I do if my transaction is successful but I have not received my Pulsa, Data Package, or Token?
• What should I do if my transaction status is Failed?

6. Support & Contact

• Who can I contact for assistance with the Recharge & Utilities service?